Bill of Rights: The Right to Complaints
Articles Blog

Bill of Rights: The Right to Complaints

September 15, 2019


Hello and WELCOME! This video is brought to you by the
Minnesota Department of Health. We are going to show viewers, like you, about
the RIGHTS people have when living at group homes and residences that are supervised. This video shows how people have the RIGHT
to have complaints, and the RIGHT to file complaints. You have the RIGHT to be heard and file a
complaint at your residence. You’ll see a couple different examples for
filing complaints, and then what you can do if this were to happen to you! Let’s start with why people file complaints. The main reason a person files a complaint
is if he or she feels her rights are being ignored. In other words, if the person feels he or
she is being treated unfairly. Residents at group homes have the RIGHT to
speak up about their rights and file complaints. The residence must make information on how
to file a complaint available to its residents. Here is an example of what you
should do if it happens to you! Hi! Can I have everyone’s attention please. I just need to let you know that we’ve
changed the cell phone usage policy, and… Can you grab that? I’m sorry. That’s ok. As of today, you’ll no longer be able to make
or receive calls in your own private rooms. But, it’s still ok to use them in the common
areas, such as the living room or the dining room. I don’t understand. I was always able to use my
cell phone in my own room. Plus, I like Facebook. Okay. I don’t agree with the change. It’s too noisy in the living room, and
I won’t be able to hear the person on the phone. I agree with Mark and Mary, it’s too noisy. And don’t we have the right to privacy
when making phone calls? I agree with Reid. It’s not fair. I am going to file a complaint! How do we file a complaint? What you just saw are residents who
feel they have been treated unfairly. If you feel you are being treated unfairly,
you have the right to file a complaint. The group home must post the complaint policy
in a place at the residence that is easy to find. When asked, the group home must assist its
residents to file a complaint. The policy information must include contact
information for the Office of Health Facility Complaints and for the Minnesota Ombudsman. You have the RIGHT to speak up about your
rights and file complaints if you feel you are being treated unfairly. Residents are encouraged to voice
their recommendations and ideas about
policy and service changes. The group home must have a complaint policy
to make sure all residents’ complaints are heard, and quickly work to answer
the complaints fairly. Hello everyone. Hi. Mandy mentioned you wanted to speak with me. Yes, we wanted to speak to you about some concerns
we have for the one dollar service charge being added to the activities program. Umhm. Why are you making us pay for the program? We never had to pay for it before. Well, we made the change because we needed
to cover the cost of printing the programs. We took a look at what we were spending every
month and it was quite a lot. So, we decided anybody who wanted a COPY of
the activities program could pay a small fee of one dollar. Any questions? Well, why we shouldn’t have to pay for this
activity program. I’m going to file a complaint. I agree. I am going to file a complaint as well. All right. What you just saw are residents who feel
the change in policy is unfair. So they want to file a complaint. The group home must make information on how
to file a complaint available to the residents. The group home must post the complaint policy
in a place at the residence that is easy to find. The group home must have a written complaint
procedure that includes: the process for complaints, the time limit for making a complaint, the
time limit for staff to respond to a complaint, if you ask, to have an advocate to help you,
a written response to written complaints, and an impartial decision maker for
complaints that are not resolved. Know your rights! For Minnesota residents, contact the Office
of Ombudsman for Mental Health and Developmental Disabilities. OMHDD. You can also go to the Minnesota Department
of Health website for a full list of the Bill of Rights for Supervised Living
Facilities and other videos. www.health.state.mn.us

Leave a Reply

Your email address will not be published. Required fields are marked *